Refund Policy

Important Notice

Thank you for purchasing our software products. Please read this refund policy carefully before making a purchase.

General Rule for Digital Products

Due to the nature of digitally delivered software and license keys — which are immediately accessible and cannot be returned — all sales are generally final once the license key has been issued and the product delivered. We do not offer "no reason" refunds for digital downloads.

Eligible Refund Cases

You may request a refund within 30 calendar days of purchase if: the software does not function as described on our product page and we cannot resolve it after reasonable support; the product has a critical defect that makes it unusable with no fix available in a reasonable time; or you were accidentally charged twice for the same product.

Non-Refundable Cases

Refunds will not be granted if: you changed your mind after receiving the license key and download access; the issue is caused by your device, OS incompatibility or third-party software; the request is made after the 30-day window; or you violated our Terms of Service, including license abuse, reverse engineering or fraud.

How to Request a Refund

To request a refund, contact us with your order number, purchase email and a detailed description of the issue (screenshots if possible). We review requests within 3–5 business days, and approved refunds are returned to your original payment method.

Contact Us

Questions? Contact us: 📧 Business: easysoftlab@outlook.com